FAQ

Frequently Asked Questions

We handle all aspects of the auction process to ensure a smooth and professional experience. Sellers submit their watches through our online form, and after inspection and evaluation, we list the watches on our platform.

Buyers can place bids, and if the final bid exceeds the reserve price, the watch is sold to the highest bidder. If the bid does not meet the reserve price, we purchase the watch directly at the guaranteed reserve price.

If you win an auction, you will be notified immediately. A 5% deposit may be charged to your registered credit card to secure your purchase. Our team will contact you to arrange payment of the remaining balance and finalize the watch delivery.

If your watch does not reach the reserve price during the auction, we will purchase it directly from you at the agreed reserve price. This ensures that you receive the guaranteed amount without any risk of not selling.

The reserve price is the minimum price guaranteed to the seller. It is determined by our expert team based on the watch’s brand, model, condition, and current market value. Sellers will be notified of the reserve price before the auction begins, and only watches meeting our quality standards will be listed.

To sell your watch at 1011 Watch, click on the “Sell Your Watch” button on our homepage. Complete the online form with details about your watch, such as its brand, model, accessories, and condition. Our team will evaluate your watch and provide a reserve price. Once agreed, you will ship your watch to us for inspection and listing.

We prioritize security by using advanced encryption for transactions and keeping your personal information protected. Our platform is designed to offer a safe and reliable experience for buyers and sellers.